Managing Work Processes

This module will enable supervisors to take a critical look at the way work is being performed with their work unit. Powerful tools will be introduced to help supervisors simplify critical tasks and eliminate non-critical tasks.

Key Topics:

Process Improvement Overview
Identifying Process Improvement Opportunities
Creating a Process Improvement Team
Defining Customer/Stakeholder Requirements
Process Mapping and Analysis
Developing Process Improvement Strategies
Taking Action and Tracking Results